Terms and Conditions

1. There shall be no refund on payment made on course fees.

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2. There shall be no replacement class or prorate on course fees for lessons missed by students.

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3. If your child is unable to attend a scheduled class, please inform us at least 24 hours in advance. Late cancellations or no-shows will not be rescheduled.

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4. There is strictly no extension of class time. If you are late bringing your child for class, class will still end on time as per the confirmed class booking.

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5. Lyza Education does not guarantee that your child will be able to attend any particular class or timeslot or receive classes from any particular staff. Teacher details are not provided prior to the start of class, and parents are not allowed to request for a specific teacher to prevent favouritism/discrimination.

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6. Your child cannot commence or continue classes with us while any fees are outstanding and unpaid. Your child’s place in a class shall not be confirmed until and unless full payment has been received by us.

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7. You agree to fully disclose all necessary information needed for your child’s enrolment and continued enrolment with us. In the event that it’s been brought to our attention that information considered necessary for enrolment is false or withheld, we have the right to suspend or terminate your child from all classes.

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8. Lyza Education and our respective staff and trainers will not be held responsible for any loss or damage of personal devices.

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9. You and your child shall be responsible for the security, safety, and use of your own personal property on our premises or while otherwise availing of our services, and Lyza Education and/or its Staff shall not be held liable for hurt, injury, loss or damage to you, your child, and any of your personal property arising therefrom.

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10. Our Bookings hotline is only operational during working hours, as stipulated on our website. Any queries made during non-working hours will not be entertained and will only be catered to during working hours.

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11. Lyza Education shall not be held responsible for any accidents or mishaps should it happen due to causes beyond the control of Lyza Education.

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12. Our premises are not childcare centres and we do not provide care, custody, crèche, nursery, babysitting or such similar services. Lyza Education and/or its Staff accept no responsibility whatsoever for the custody or care of any child, whether the child is travelling to, attending, or leaving our premises for the purposes of our services. It is your responsibility to ensure that your child is sent to, attends at, and leaves our premises in a timely, safe and orderly fashion.

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13. Only attending students who have been booked in for class are allowed into the classroom. Under no circumstances are friends/siblings/acquaintances of attending students allowed to sit in and watch the class. In the event that this occurs, the child will be escorted out of our premises and an adult is to collect the child.

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14. Lyza Education reserves the right to terminate a child’s classes with immediate effect in the event that you or your child demonstrates behaviour that is deemed detrimental to the welfare or safety of our staff and other attendees of our premises, or for any other reason that Lyza Education deems fit and proper in its absolute discretion. In the event that a child’s classes are terminated from Lyza Education pursuant to this clause, we will not be under any obligation to initiate any refunds. Examples of when we may exercise our right include (but are not limited to) cases where you or your child:

a) Cause or threaten to cause physical injury to other parents, students, and/or Staff for any reason;

b) Use threatening, abusive, or insulting words or behaviour towards other parents, students, and/or Staff;

c) Harass, cause alarm or distress to other parents, students, and/or Staff;

d) Fail to comply with any policy, guidelines, code of conduct, regulation, notice, direction, or instruction given by Lyza Education or any Staff in relation to the conduct of classes or the use of our premises or items or any matter relating to the provision of our services;

e) Persistently behave in a manner that is disruptive and prevents the continuation of classes or the provision of our services;

f) Use, disclose or disseminate any of Lyza Education’s trademarks or copyright material without obtaining our prior written consent; or

g) Do not pay any fees payable to us and which are outstanding and remain unpaid.

 

15. Should any investigations be deemed by Lyza Education (in its sole discretion) to be necessary or appropriate, the child may be suspended from any or all classes pending such investigation.

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16. Lyza Education reserves the right to make changes to the following, at its sole discretion:

a) Make any changes to the conduct of both physical and online classes, including but not limited to, combining, dividing, or dissolving a class, changing the trainers, rescheduling classes, and varying the manner in which classes are conducted.

b) Refuse entry to the child if the child is deemed to be unwell, or if we have reason to believe that the child has been in contact with or has been exposed to another person who is harbouring or is likely to or is suspected to harbour the agents of an Infectious Disease.

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17. You further acknowledge that you shall have no right to use any trademark owned or used by Lyza Education and/or our entities without our express written consent.

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18. You shall indemnify, defend, and hold harmless Lyza Education and its Staff from and against all loss, claims, demands or causes of action and any liabilities, damages, costs, or expenses resulting therefrom (including expenses and legal fees on an indemnity basis) caused by, arising out of or relating to the breach of or non-compliance with these Terms & Conditions on your or your child’s part, or arising out of any wilful default, misconduct or negligence on your or your child’s part.

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19. You shall indemnify Lyza Education against any loss, cost, claim, and expense (including legal costs on any indemnity basis) that we may suffer or incur in protecting or enforcing any of our rights under these Terms & Conditions.